Shipping Policy

Express Shipping

We offer Express delivery on all orders. Delivery to the France, Germany, Italy, United States, United Kingdom, Canada, Australia, Spain, as well as much of Western Europe, usually takes 3-9 business days. Delivery to the rest of the world can take up to 4-10 business days.

Free Shipping

We offer FREE delivery on all orders. (Expect a few countries). Delivery to the France, Germany, Italy, United States, United Kingdom, Canada, Australia, Spain, as well as much of Western Europe, usually takes 10-15 business days. Delivery to the rest of the world can take up to 12-16 business days.

Tracking Numbers

All items are dispatched with tracking numbers.Tracking numbers will be provided to you by email within a few days of dispatch and you can track the shipping status of your order on our website here.

Order Processing Time

All orders are processed in the order they are received. This typically takes around 1-3 business days.

Most orders leave our manufacturers' premises within 3 business days of the order being placed (excluding Saturdays, Sundays, and public holidays). Dispatch is often quicker but is not guaranteed.

Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information. If you haven't received tracking information within 5 business days of placing your order, please check your spam folder. If you still haven't received it, get in touch with us and we'll look into it.

Customs and Taxes

Customs, import taxes, tariffs, and item seizures are the sole responsibility of customers. We will always dispatch your order so you don't need to pay tax, but we cannot guarantee there will be no tax due in the destination country.

Unclaimed Orders

NyxGems is not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficiently provided address. Please ensure you check your address and contact details on your order confirmation email carefully and contact us immediately if you find an error.

Order Tracking

All orders can be tracked on our website here.

COVID19 

Due to the spread of COVID19, we're taking an extra precaution to make sure you receive your products safely. It may take a little bit longer than usual, but nothing to worry about, we'll keep you informed every step of the way.