Billing Term & Condition
Last Updated: July 2026
At NYX GEMS, we believe in providing a transparent and straightforward shopping experience. This Billing Policy explains how payments, billing information, charges, and transaction-related matters are handled when you place an order through our website.
Accepted Payment Methods
We currently accept the following payment methods:
- Shop Pay
- PayPal
- Google Pay (G Pay)
- Venmo
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Elo
All payments are processed securely through trusted payment providers.
When You Are Charged
Your payment is charged at the time your order is placed and successfully processed.
Once payment has been completed, you will receive an order confirmation email containing your order details.
Pricing & Taxes
All prices displayed on our website are shown in the applicable currency displayed during checkout.
- Applicable taxes are included in product prices unless otherwise stated.
- Shipping charges, where applicable, are displayed before you complete your purchase.
- We do not apply hidden fees after checkout.
Billing Information Accuracy
Customers are responsible for ensuring that all billing information provided during checkout is accurate and complete.
This includes:
- Full name
- Billing address
- Payment details
- Contact information
Providing incorrect billing information may result in delays, payment failures, or order cancellation.
Payment Security
We take payment security seriously.
Payment transactions are processed through secure third-party payment providers using industry-standard security measures.
NYX GEMS does not store complete payment card information on its servers.
Failed or Declined Payments
If a payment is declined or cannot be successfully processed:
- The order may not be completed.
- Additional verification may be required.
- Customers may be asked to use an alternative payment method.
Please contact your bank or payment provider if you believe a payment has been incorrectly declined.
Promotions & Discount Codes
From time to time, NYX GEMS may offer promotional discounts or coupon codes.
To apply a discount:
- Enter the code during checkout before completing payment.
- Discounts cannot be applied after an order has been submitted.
- Promotions may be subject to eligibility requirements and expiration dates.
Refunds
Approved refunds are issued as store credit.
Once approved, store credit is typically issued within 2–3 business days.
For complete information regarding return eligibility and refund conditions, please refer to our Return, Refund & Exchange Policy.
Billing Disputes
If you believe there is an error relating to a charge or transaction, please contact us before initiating a dispute through your payment provider.
We will review the matter and work toward an appropriate resolution.
Fraud Prevention
To protect customers and prevent unauthorized transactions, NYX GEMS reserves the right to review, refuse, or cancel orders where fraudulent activity is reasonably suspected.
Additional verification may be requested before an order is approved.
Contact Us
NYX GEMS
Legal Business Name: YoeCore
Email: support@nyxsgems.com
Phone: +1-817-880-1666
Business Address:
1001 Lake Carolyn Parkway
Irving, TX 75039
United States
Customer Support Hours:
Monday–Sunday: 9:00 AM – 5:00 PM CT