Returns & Refund Policy
Last Updated: July 2026
At NYX GEMS, we want you to be satisfied with your purchase. This Return, Refund & Exchange Policy explains the conditions under which returns, exchanges, and refunds may be requested.
Returns
We accept returns on eligible items within 14 days of delivery.
Return Eligibility
To qualify for a return:
- The item must be unused.
- The item must be returned in its original packaging and original box.
- All original tags must remain attached, where applicable.
- The return request must be submitted within 14 days of delivery.
Items that do not meet these requirements may not be eligible for return.
How to Request a Return
To initiate a return:
- Contact our customer support team at support@nyxsgems.com.
- Include your order number and reason for the return.
- Our team will review your request and provide return instructions.
Once the returned item is received and inspected, we will process the applicable resolution.
Return Shipping Costs
NYX GEMS covers the cost of return shipping for approved return requests, including change-of-mind returns, as well as returns involving damaged, defective, or incorrect items.
Our customer support team will provide return shipping instructions and any applicable shipping arrangements after reviewing your request.
Exchanges
We accept exchanges within 14 days of delivery for eligible items.
Exchange Process
To request an exchange:
- Contact support@nyxsgems.com.
- Provide your order number and details of the item you wish to exchange.
- Our team will review the request and provide further instructions.
Exchange requests are subject to product availability.
Approved exchanges are typically processed within 14 business days, subject to product availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us investigate the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item received
After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement or a refund, depending on the circumstances.
Refunds
Refund Method
Approved refunds are issued as store credit.
Refund Processing Time
Once a return has been received and approved, store credit will be issued within 2–3 business days.
Order Cancellations
Orders may be cancelled within 24 hours of placement, provided the order has not yet been shipped.
Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item after shipment, you may contact our customer support team to request a refund in accordance with this policy.
Contact Us
NYX GEMS
Legal Business Name: YoeCore
Email: support@nyxsgems.com
Phone: +1-817-880-1666
Business Address:
1001 Lake Carolyn Parkway
Irving, TX 75039
United States
Customer Support Hours:
Monday–Sunday: 9:00 AM – 5:00 PM CT