Shipping policy
Last Updated: July 2026
At NYX GEMS, we are committed to delivering your order as efficiently and transparently as possible. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered.
Shipping Coverage
NYX GEMS currently ships to a broad range of international destinations across North America, South America, Europe, Asia, Africa, and Oceania, including the United States, Canada, the United Kingdom, Australia, India, Japan, Germany, France, Brazil, South Africa, the United Arab Emirates, and many other supported countries.
Shipping availability may vary based on carrier serviceability, local regulations, destination-specific restrictions, and applicable shipping limitations. If we are unable to ship to your location, you will be notified during checkout or shortly after your order is placed.
Order Processing Time
All orders are processed within 1–2 business days after payment has been successfully received and verified.
Orders placed after the daily cut-off time may begin processing on the next business day.
Order Cut-Off Time
1:00 AM CT
Shipping Methods
We currently offer:
- Standard Shipping
- Express Shipping
Available shipping options will be displayed during checkout.
Shipping Charges
Standard Shipping
Shipping Charge: $8.00
Express Shipping
Shipping Charge: $15.00
Free Shipping
We offer free standard shipping on orders over $30.00.
All applicable shipping charges will be displayed before you complete your purchase.
Estimated Delivery Time
Standard Shipping
Estimated Shipping/Transit Time: 14 business days
Estimated Total Delivery Time: 15–16 business days
Express Shipping
Estimated Shipping/Transit Time: 3 business days
Estimated Total Delivery Time: 4–5 business days
Estimated delivery times begin after your order has been processed and shipped.
Please note that delivery times are estimates and may vary due to circumstances outside our control.
Shipping Carrier
Orders are shipped using:
- FedEx
Carrier availability may vary depending on destination and service conditions.
Order Tracking
Tracking information is provided for all orders.
Once your order has been shipped, tracking details will be emailed to the email address associated with your order.
Customers can use the provided tracking number to monitor shipment progress directly through the carrier.
Address Changes
Customers may request a delivery address change before an order has been shipped.
If you need to update your shipping address, please contact us as soon as possible at:
Email: support@nyxsgems.com
While we will make every effort to accommodate address changes before shipment, modifications may not be possible once an order has entered the fulfillment process.
Duties, Taxes & Import Charges
Customers are not responsible for paying additional customs duties, import taxes, or import-related charges upon delivery.
Any applicable duties or import charges are included within the shipping arrangements where applicable.
Shipping Delays
Delivery timelines may occasionally be affected by:
- Carrier delays
- Peak shopping periods
- Public holidays
- Severe weather conditions
- Customs processing
- Other unforeseen logistical circumstances
If your shipment is delayed, please contact our customer support team for assistance and order updates.
Lost Shipments
If your shipment appears to be lost, please contact our customer support team.
We will investigate the matter with the shipping carrier and, where appropriate, arrange a replacement shipment or issue a refund.
Damaged Shipments
If your order arrives damaged, please contact customer support within 7 days of delivery.
To help us investigate and resolve the issue, please provide:
- Your order number
- Clear photographs of the damaged item
- Photographs of the packaging
After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement or a refund, depending on the circumstances.
Returned or Undeliverable Shipments
If a shipment is returned due to an incorrect address, delivery issue, or failure to receive the package, please contact our customer support team.
Where applicable, we will work with you to arrange re-shipment of the order.
Contact Us
NYX GEMS
Legal Business Name: YoeCore
Email: support@nyxsgems.com
Phone: +1-817-880-1666
Business Address:
1001 Lake Carolyn Parkway
Irving, TX 75039
United States
Customer Support Hours:
Monday–Sunday: 9:00 AM – 5:00 PM CT