Contact Us
At NYX GEMS, we're committed to providing a smooth and enjoyable shopping experience. Whether you have a question about a product, need help with an order, or require assistance with a return or exchange request, our team is here to help.
Contact Information
NYX GEMS
Legal Business Name: YoeCore
Email: support@nyxsgems.com
Phone: +1-817-880-1666
Business Address:
1001 Lake Carolyn Parkway
Irving, TX 75039
United States
Customer Support Hours
Monday–Sunday: 9:00 AM – 5:00 PM CT
How to Reach Us
Order Support
For questions regarding:
- Order status
- Shipping updates
- Tracking information
- Delivery enquiries
Please contact us via email and include your order number for faster assistance.
Returns & Exchanges
For return, exchange, or refund-related enquiries, please contact our support team with:
- Your order number
- A description of the issue
- Photos of the item if applicable
Product Enquiries
If you have questions about:
- Product materials
- Product specifications
- Product availability
- General product information
Please contact our team and we will be happy to assist.
Response Time
We aim to respond to all customer enquiries within 24 hours during normal business operations.
Response times may be slightly longer during holidays or periods of unusually high enquiry volume.
Need Help?
We're here to assist you.
Email: support@nyxsgems.com
Phone: +1-817-880-1666