NYX GEMS offers curated jewelry collections designed for customers seeking distinctive and expressive accessories. Our collections feature a variety of jewelry styles crafted using materials such as zinc alloy, copper, gold-plated materials, and white gold-plated materials.

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders placed after the daily cut-off time may begin processing on the next business day.

Our daily order cut-off time is:

1:00 AM CT

Orders placed after this time may begin processing on the next business day.

Estimated delivery times are:

Standard Shipping

Approximately 14 days

International Shipping

Approximately 14 days

Delivery estimates begin after an order has been processed and dispatched.

Yes.

We offer free shipping on orders over $30.00.

Yes.

NYX GEMS ships to a broad range of international destinations. Shipping availability may vary depending on destination, carrier serviceability, local regulations, and applicable shipping restrictions.

Once your order has been shipped, tracking information will be sent to the email address associated with your order.

You can use the tracking number provided to monitor shipment progress through the shipping carrier.

Customers may request an address change before an order has been shipped.

Please contact us as soon as possible at support@nyxsgems.com
if you need to update your shipping information.

While we will make every effort to accommodate address changes, modifications may not be possible once an order has entered the fulfillment process.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item received

After review, we will work with you to provide an appropriate resolution, which may include a replacement or a refund, depending on the circumstances.

Yes.

We accept returns on eligible items within 14 days of delivery.

Returned items must be unused and meet the conditions outlined in our Return, Refund & Exchange Policy.

Yes.

We accept exchanges on eligible items within 14 days of delivery, subject to product availability.

Please contact our customer support team for assistance with exchange requests.

Approved refunds are issued as store credit.

Once approved, store credit is typically issued within 2–3 business days.

We currently accept:

• Shop Pay

• PayPal

• Google Pay (G Pay)

• Venmo

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• Elo

All transactions are processed securely through trusted payment providers.

Yes.

Applicable taxes are included in product prices unless otherwise stated.

Any applicable shipping charges are displayed before checkout is completed.

Yes.

Transactions are processed through secure payment providers using industry-standard security measures designed to protect customer information during checkout.

NYX GEMS does not store complete payment card details on its servers.

You can contact us using the information below:

NYX GEMS

Legal Business Name: YoeCore

Email: support@nyxsgems.com
Phone: +1-817-880-1666

Business Address:
1001 Lake Carolyn Parkway
Irving, TX 75039
United States

Customer Support Hours:

Monday–Sunday: 9:00 AM – 5:00 PM CT